Privacy Policy

Last Updated: November 16, 2025

1. Introduction

Quassum MB ("we", "our", "us"), a company registered in Lithuania, operates CompetiTaurus ("Service", "Platform"), an AI-powered competitive intelligence platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using CompetiTaurus, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

• Full name
• Email address
• Company name and website
• Job title and role
• Payment information (processed by third-party payment processors)

Business Information:

• Your company's website URL
• Industry and market segment
• Competitors you wish to monitor
• Business focus areas and priorities
• Custom monitoring preferences

Communications:

• Messages sent through support channels
• Feedback and survey responses
• Email correspondence

2.2 Information Collected Automatically

Usage Data:

• Pages visited and features used
• Time and date of visits
• Time spent on pages
• Browser type and version
• Device type and operating system
• IP address and general location (country/city level)
• Referring website addresses

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve Service performance

You can control cookies through your browser settings, but disabling cookies may limit Service functionality.

Report Interactions:

• Reports viewed and downloaded
• Competitors monitored
• Alert configurations
• Export frequency and formats

2.3 Information We Collect from Third Parties

Publicly Available Data: We collect publicly available information about competitors you choose to monitor, including:

• Website content and changes
• Pricing information
• Product launches and updates
• Job postings and hiring patterns
• Social media activity
• Press releases and news mentions
• Financial filings (for public companies)

Payment Processors: We receive confirmation of payments and subscription status from our third-party payment processors but do not store complete payment card details.

3. How We Use Your Information

3.1 To Provide the Service

• Create and manage your account
• Process subscriptions and payments
• Generate personalized competitive intelligence reports
• Monitor competitors you've selected
• Send scheduled reports (daily, weekly, or monthly)
• Provide customer support
• Communicate service updates and important notices

3.2 To Improve the Service

• Analyze usage patterns to enhance features
• Train and improve our AI models
• Debug and fix technical issues
• Develop new features and capabilities
• Conduct research and analytics
• Test new functionality

3.3 For Security and Compliance

• Detect and prevent fraud and abuse
• Enforce our Terms and Conditions
• Protect against security threats
• Comply with legal obligations
• Respond to law enforcement requests
• Maintain audit trails and logs

3.4 For Marketing (With Your Consent)

• Send promotional emails about new features
• Share product updates and best practices
• Conduct customer satisfaction surveys
• Provide personalized recommendations

You may opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in our emails.

4. How We Share Your Information

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

Infrastructure Providers:

• Cloud hosting services (data storage and processing)
• Content delivery networks

AI and Data Services:

• AI model providers for analysis capabilities
• Web scraping and data collection services (for gathering public competitor data)
• Search and indexing services

Business Operations:

• Payment processors (Stripe, etc.)
• Email service providers
• Analytics platforms
• Customer support tools

All service providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms and Conditions

4.4 Business Transfers

If CompetiTaurus or Quassum MB is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information with third parties when you explicitly consent, such as when you choose to share reports with specific individuals or integrate with third-party tools.

5. Data Security

5.1 Security Measures

We implement enterprise-grade security practices to protect your information:

Technical Safeguards:

• End-to-end encryption for data in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure authentication and authorization
• Regular security audits and penetration testing
• Automated threat detection and monitoring
• Isolated processing environments for AI analysis

Organizational Safeguards:

• Strict access controls and least-privilege principles
• Employee confidentiality agreements
• Security awareness training
• Incident response procedures
• Regular security policy reviews

Infrastructure Security:

• Redundant backups
• Disaster recovery plans
• DDoS protection
• Firewall and intrusion detection systems

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Active Accounts: Data is retained while your account is active and for 90 days after account closure.

Backups: Backup copies may persist for up to 180 days for disaster recovery purposes.

Legal Requirements: Some data may be retained longer to comply with financial, tax, or regulatory obligations.

5.3 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

6. Your Privacy Rights

6.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format (CSV, JSON, PDF)
• Review reports and analytics generated for you

6.2 Correction and Updates

You may:

• Update your account information at any time
• Correct inaccurate data
• Request we update outdated information

6.3 Deletion

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain data
• Ongoing disputes or investigations
• Completion of transactions in progress

To delete your account, contact us at privacy@quassum.com or use the account deletion feature in your settings.

6.4 Restriction and Objection

You may:

• Restrict processing of your data for specific purposes
• Object to processing based on legitimate interests
• Opt out of marketing communications
• Disable non-essential cookies

6.5 Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time
• Right to object to automated decision-making

6.6 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@quassum.com
• Subject line: "Privacy Rights Request"
• Include: Your name, email address, and specific request

We will respond to verified requests within 30 days.

7. International Data Transfers

7.1 Data Processing Locations

Your data may be processed in:

• Lithuania (our primary location)
• European Union data centers
• United States (for certain AI and cloud services)

7.2 Transfer Safeguards

When we transfer data outside the EEA, we ensure appropriate safeguards through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Service provider certifications and commitments

8. Children's Privacy

CompetiTaurus is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Publicly Monitored Sources: The Service monitors public websites and data sources as configured by you. We are not responsible for the privacy practices of these third-party sites or the accuracy of publicly available information.

10. AI and Automated Processing

10.1 AI-Generated Insights

We use artificial intelligence and machine learning to:

• Analyze competitor data and identify trends
• Generate summaries and reports
• Score impact and relevance of competitive moves
• Provide recommendations and actionable insights

10.2 Automated Decision-Making

Our AI systems perform automated analysis, but critical business decisions remain yours. We do not use fully automated decision-making that produces legal effects or significantly affects you without human oversight.

10.3 AI Data Usage

Data processed by our AI systems:

• May be used to improve model accuracy and performance
• Is processed in isolated environments with strict access controls
• Is not shared with AI model providers in identifiable form (we use anonymized data for model training when applicable)

10.4 AI Limitations

As stated in our Terms and Conditions, AI-generated content may contain inaccuracies. We encourage you to verify important information independently.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

11.1 Right to Know

You may request information about:

• Categories of personal information collected
• Sources of information
• Business purposes for collection
• Categories of third parties with whom we share data
• Specific pieces of personal information we've collected

11.2 Right to Delete

You may request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out

You have the right to opt out of the sale of personal information. Note: We do not sell personal information.

11.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

11.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization.

To exercise your CCPA rights, contact us at privacy@quassum.com.

12. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Our Service does not currently respond to DNT signals, as there is no industry consensus on how to interpret them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

Notification of Changes:

• Material changes will be notified via email
• Notice will be posted on our website 30 days before changes take effect
• Continued use after changes constitutes acceptance

Version History: Previous versions of this policy will be available upon request.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Data Protection Officer:
Quassum MB
Email: privacy@quassum.com

General Inquiries:
Email: support@quassum.com

Legal Department:
Email: legal@quassum.com

Response Time: We aim to respond to all privacy inquiries within 5 business days and fulfill verified requests within 30 days as required by applicable law.

Your privacy matters to us. We are committed to transparency and protecting your personal information while delivering valuable competitive intelligence insights.